When a Komatsu 930E haul truck breaks down during peak operations, every minute counts. This massive mining machine is critical to productivity, and its downtime sends shockwaves through excavation, hauling, and production targets. This case study highlights how Industrial & Mining Services (IMS) rapidly responded to a field failure involving drivetrain issues on a 930E, diagnosed the fault on-site, sourced parts quickly, and restored the unit to service under extreme time constraints.
Whether you're managing a coal mine, copper site, or aggregate operation, knowing you can rely on experienced field technicians for emergency mobile repairs can save tens of thousands in losses.
IMS received a call from a coal mining company in North Georgia around 9:00 PM on a Thursday. One of their Komatsu 930E trucks had gone down unexpectedly during the final load cycle of the day. The operator reported steering lag, loss of forward motion, and a burning odor. Initial inspection by site mechanics pointed to a possible traction motor fault, but diagnostics were inconclusive.
IMS dispatched a certified field technician with mobile diagnostics equipment. The technician arrived onsite by 4:30 AM Friday and began a full system evaluation. Immediate actions included:
Diagnosis: The left-side traction motor power connector shorted, causing thermal damage to the high-voltage junction box.
Time | Activity |
---|---|
9:00 PM Thurs | Call received |
4:30 AM Fri | Technician onsite |
5:00 AM | Inspection and diagnostics complete |
10:30 AM | Parts sourced and delivered |
3:00 PM | Repair completed |
4:00 PM | Truck back in full service |
“IMS delivered exactly what we needed—fast, professional, and they kept our haul route on track without missing a beat. This could’ve been a multi-day hit, but we lost less than one shift.”
— Maintenance Supervisor, North Georgia Coal Site
This case study demonstrates IMS’s ability to respond quickly to high-stakes equipment failures. With our mobile field teams, OEM-compatible parts access, and certified technicians, we provide rapid results when it matters most.
If your 930E, 830E, or any other haul truck is out of commission, contact IMS for 24/7 field service. Our trained professionals are available across Georgia, Alabama, Tennessee, and the Southeast to restore your operation fast.
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© Copyright 2025. Industrial & Mining Services. All Rights Reserved.
Designed & Hosted by Munus Solutions